Southwestern Sales Talk
Whether you sell books with The Southwestern Company, or you sell cars, or medical equipment or Coke products, or real estate, you’ve experienced failure. All of us in sales have survived setbacks, slumps, and difficult slow periods. Question: were we thankful for these challenges, or did they just make us upset?
When I was selling with Southwestern Company as a college student, I learned to take emotional pain in stride. One of my favorite affirmations was: “Something about today will help me become a better father, a better teacher, a better husband…”. In other words, I was attempting to put frustrating circumstances into perspective–I was trying to reframe the situation. I told myself, “Someday this will be funny–it’ll make a great story.” (Some of you may remember The Dirt Pile story, as an example.)
Most of us survived those sales ordeals, and the fact that we went through them made us better. Think about it–most of the stuff you’ve been through by way of pain has had a refining element to it. If you workout, you can relate to what I’m saying–you push yourself, you strain your muscles, you experience pain. (During my workouts with the Masters Swim Team, I often wonder why I’m swimming at 52…). When you’re finished, when the pain ends, you feel good, you look better, your resting heart rate is low, endorphins flood your body. (In my case, you smell like Eau de Chlorine.) When you compete and win, all the pain you went through is now minimized and in perspective.
And now to the world of music! I was listening to Alanis Morissette the other day while driving. If you’re a fan of hers, you can hear the pain and anger–especially in her earlier work. Alanis has faced some life challenges, but has worked through them and is even thankful for the experience. Check out the chorus of her song, “Thank U” :
thank you india
thank you terror
thank you disillusionment
thank you frailty
thank you consequence
thank you thank you silence
If you’re experiencing a tough period in your sales/recruiting career, be thankful! What you’re experiencing is on purpose. Pain is a teacher. Difficult circumstances are the great Kiln of Life, and your “impurities” are being burned out–like dross. Be thankful, instead of put out, by your circumstances.
Do you have a story or comment about the positive side of negative circumstances? Share!


This is great, Lee…even for those of us who have never sold books!
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Lee McCroskey Reply:
December 3rd, 2009 at 11:23 am
Thanks Donna for the comment. The value of pain and challenges are underestimated. Thanks for reading!
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This is so true! I practiced this this summer whenever I felt really frustrated (dog about to bite me, door slammed in my face, being given a check delivery week, etc) and I also tried to do it with a smile on my face which is actually very hard to do when you just wanted to be mad at the world but i think if you can manage to appreciate pain, life seems so much easier!
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Lee McCroskey Reply:
December 3rd, 2009 at 7:34 pm
Laura: as long as you believe that the setbacks and pain are, to a degree, on purpose…then they make sense–they are “part of the plan”. Thx for the comment!
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That`s a great one, Lee. And I can connect it not only with all my Southwestern experience but my life before that.
But just to stay in the context, after my second summer I felt so negative, took a lot of emotional decisions during the summer and that definitely didn`t help me reach my goal, turned out to be quite painfull (bookpeople know). So I thought I won`t be going through all of it again. Then my host mum from that summer chatted with me about how I can use what I suffered from the best way and turn it fom negative to positive influence. And I am thankful for that because not only I came back for another summer, but it was my best one and I`m now going for another best one..
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Lee McCroskey Reply:
December 8th, 2009 at 5:01 pm
Great example, Evelina! Thank you for the story. Most of the hardships we face are actually blessings in disguise. You are on your way to another victory.
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